2020. 2. 16. 13:53ㆍ카테고리 없음
I'm not a native English speaker and currently have a task on my desk to translate some texts for an automatic telephone calling system. +1 for accepting both. Despite having no problem understanding the meaning of either word, I find that by the time I finish entering the number the system asked for (and concentrating on making sure I don't get it wrong), entering a voice message, or whatever, I've forgotten what convention the system I'm communicating with is using and end up pressing the wrong one, often aborting the whole operation. This is horribly bad UX, and 'accept both' is an amazingly simple solution.–Jul 29 '14 at 17:47. The standard term for the. key, is 'star'.3.2.2 SymbolsOn the 4 × 3 array, the symbol on the button which is immediately to the left of the button 0 (on the 6 × 2 array, the corresponding button is located below 9, and on the 2 × 6 array to the right of button 5) and which, according to UIT-T Q.23, is used to transmit the frequency pair 941 Hz and 1209 Hz, should have a shape easily identified as the general shape shown in Figure 2.T0103190-93Figure 2/E.161The symbol will be known as the star or the equivalent term in other languages.
I work for a telephone company, and we often do custom IVR prompts for businesses. As a standard (unless the company asks otherwise), we say 'star' and 'hash' (for the. and # keys respectively)The reasoning for this is to avoid confusion as to which key to press. Often times non-native English speakers (or sometimes even native English speakers) aren't sure what 'asterisk' means.
The. key looks like a star, allowing most people to take an educated guess at which key to press when the prompt says 'star.' Often times hash is used to confirm entry of a variable amount of digits, therefore star and hash are rarely used together in the same prompt. This way you can always set up a fool proof method of getting the user to the right place (i.e. Say star in the prompt, but route star and hash to the same place)In general, say star!. The best would not to have to announce that the.
or # key has to be pressed.There are generally accepted conventions upon the use of the # and. keys. # is associated with 'ok', e.g. Used to “terminate input” — for example, if the operator has to enter a variable-length sequence of digits, they should terminate it (validate it) with a final #. is associated with “cancel” or, more broadly, “special function”. For example, terminate current dialog and go up one level in the “dialog tree”.
Or if the operator enters a variable-length sequence of digits and terminates it with., it cancels the entry.Why do you want to use the. or # key? Why not use a plain digit (0.9)? You should probably use # or. only if it is consistent with convention 2.
You should consider that there are at least two variants of the English language — one spoken by native speakers (the vernacular) and another used by non-native speakers as a quasi-universal language — in America this is frequently called EASL (English As a Second Language). I understand that you want to implement the dialog in this EASL language. From personal experience, I suspect that the more universal EASL terms are “star” and “hash”. People have rightly clarified that 'pound' for # is pounds weight, not pounds as in money, and that it's not generally understood outside the US (? Canada) - hash is reasonable, and I agree that 'square' is very rarely used although that's what the ITU tells us to call it. In the very early days of 12-button keyphones in the UK it was called 'gate'.
That died a quick death! And again, I agree that the answer to the OP's question is that.
should be 'star' because 'asterisk' is less likely to be understood by people for whom English is not their first language, and also 'cos that's what the ITU says.
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